Startup BizCast #94 – Social Media Customer Service

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Customer service isn’t something that’s just done face-to-face or even over the phone anymore.  Customers have more of an upper hand now, because they can broadcast their complaints to the world via Facebook, Twitter and Instagram.  How do you, as a business owner or manager, deal with it?  In episode 94 of Startup BizCast, host Steve Mullen gives you several examples of situations, and what you should do to rectify them.

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